Hopper customer service1/28/2024 ![]() While Hopper tells its app users that it gives them the cheapest deals available, it does not offer to match-price if you find a better deal elsewhere. A recurring complaint by reviewers is that Hopper customer service does not respond to their emails nor answer their calls to report issues such as errors in booking flights and hotel rooms and having unconfirmed flights. Some customers left reviews suggesting that users compare Hopper fares at other online sources or check with airlines directly.Ĭustomer service was poor, non-responsive, or hard-to-reach. ![]() The app does not always offer the lowest fares available. Some Hopper app reviews for hotels showed that when customers asked for a refund due to a fully-booked hotel, Hopper offered only Carrot Cash instead of real money. Several reviewers complained that despite paying the deposit for the price freeze to ensure a low rate, they ended up getting charged more when they paid the balance.Ĭustomers who complained were offered Carrot Cash instead of a refund. Hopper Complaints and Downsidesīelow are Hopper complaints and disadvantages that some app users have experienced.Ĭustomers got charged even after paying the fees for the price freeze option. Enter the travel dates and relevant information, and a comparison of the best prices will appear for you to browse. Searching the Hopper app or website for flights and hotels is straightforward. Its ability to monitor prices in real-time, predict airfare rates, send insider tips, and determine with 95% accuracy which dates are the cheapest to travel. Hopper offers up to 40% savings when you book your flight using the app. Even if the price increases, you only need to pay the rate you freeze, or if it decreases, you pay the lower price. For a fee, you can freeze the price on a preferred travel deal for 21 days. The price freeze option is also one of the primary Hopper benefits. Search for the destination, select preferred dates, click “Watch This Trip,” and enable the notifications on your phone. If there is a trip you want to take, you can “watch it” by setting a schedule. Price notifications are a chief advantage of using the Hopper app. Several Hopper benefits help users gain substantial savings and get the most out of their trips. The Carrot Cash referral program enables existing Hopper users to enjoy added perks by inviting their family and friends to download the Hopper app and earn rewards redeemable for future trips. One unit of Carrot Cash is equivalent to US$1 that you can only use on purchases on the Hopper app. You can redeem Carrot Cash on travel bookings prepaid on the Hopper app. Users can earn it when booking hotels, flights, homes, and car rentals. The Standalone Trip Protection feature allows non-Hopper bookers to purchase Flight Disruption Guarantee that they can use to reschedule a delayed flight, with Hopper covering any fees.Ĭarrot Cash is Hopper’s temporary incentive created for loyalty, award, or promotional purposes. Hopper offers these travel services to help solve travel-related problems like delayed flights and unsatisfactory hotel services. These include Flight Delay Guarantee, Flight Disruption Guarantee, Leave/Cancel For Any Reason services and others. If it goes up, Hopper will pay the difference (up to $100). If the cost goes down, you pay the lower price. The price freeze option enables you to freeze prices for up to 21 days, giving you ample time to finalize your plans before booking. The app will inform you if there are great deals to look out for or if there is a price drop. Hopper will show you the cheapest days to travel using data that analyzes trillions of historical prices to predict the cost of your future trips. Many users look to it to find the cheapest travel dates, receive custom predictions, manage travel plans, receive personalized suggestions, and more. The Hopper app has had 75 million downloads since its establishment, which indicates its popularity. Hopper is an accredited travel agency that partners with airlines, hotels, homes, and car rental service providers to help users find the best travel deals.Īvailable on iOS and Android, the Hopper app uses algorithms and AI programming to predict with 95% accuracy when flight and hotel prices will go up and down, helping you book the lowest rate.
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